Itch.io Made a Home For the Marginalized, Then Discarded Us
Sure, call your reps, see if they answer the phone. But, first, call and email Visa, Mastercard, PayPal, and Stripe. Tell them, respectfully, those customer service folks didn't do shit to you, what you want and what you will do if you don't get it.
Stop letting white suprematists and Nazis decide what artist is allowed to eat or have a roof over her head because making a phone call or writing an email is hard.